Monday, December 03, 2007

eBay Address and Billing Glitches

I recently received a question about eBay shipping charge and address glitches:

The ebay system seems to have a glitch in it. I had a buyer insist that the invoice did not show my mailing address. I checked all my settings and it should show up on every invoice. I figured she just made a mistake, but then I sent her an invoice and copy to myself and the address did not show. Also, I have sent invoices where the shipping charges changed on discounted shipping. Once again, I thought there was some error on the other person part, until I purchased multiple items from two different ebayers and found that once I clicked on Pay Now, the shipping charged either defaulted to the charge for one item or added all shipping charges w/o the discount. I ended in all cases having to pay thru Paypal directly instead of thru ebay.

Have you heard of this happening to other sellers?

The following link addresses the issue: http://www.auctionbytes.com/cab/abn/y07/m09/i11/s02

Apparently eBay and PayPal have fixed the issue. See: http://www.ebaychatter.com/the_chatter/2007/09/paypal-ship-to-.html

Does anyone else have experience with the shipping charge issue in the 2nd part of the question?

Thanks,

Phil

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